Returns & exchanges

What's your return policy?

At Boosie, our mission is to create products that bring joy to both our customers and their furry friends. We genuinely want you to be satisfied with your order, and we're here to make things right if you're not.

If, for any reason, you're not completely happy with your purchase from boosie.co, we offer a hassle-free exchange or refund on gently used products within 14 days of your purchase (minus the original shipping cost). We want you to have peace of mind when shopping with us!

While we're unable to offer refunds or exchanges on sale items or bundles at this time, please know that there's no restocking fee involved. In case you need to return your items, we'll provide you with a pre-paid shipping label to make the process as convenient as possible.

It's important to note that we do monitor returns, and we reserve the right to refuse service to anyone who may misuse or abuse our policy. We appreciate your understanding in this matter.

Return label

We understand that returns may be necessary in certain situations. To ensure a smooth return process, we provide our customers with a return label. Please contact our customer support team to request a return label, and they will assist you in generating one. The return label will include all the necessary details and instructions for returning your item(s).

Timeframe for returns

We accept returns within 14 days from the date of delivery. Please ensure that the item(s) are shipped back to us and postmarked within this timeframe to be eligible for a refund or replacement.

How do I exchange my order?

To initiate a return or exchange, simply reach out to us at admin@boosie.co. Drop us an email with your specific return or exchange request, including the order number. We'll be more than happy to assist you promptly.

We genuinely care about your satisfaction and want to ensure you have a positive experience with Boosie.

When will I get my refund?

Once Boosie receives your return, we'll handle it with care and start the processing. We kindly ask for your understanding as this process may take up to 10 business days.

Please keep in mind that your refund will be credited back to the original form of payment you used. It's important to us that you receive your refund smoothly.

We'll send you an email as soon as our team has processed your refund.

Your satisfaction is our top priority, and we appreciate your patience and support throughout this process. If you have any further questions or need assistance, please feel free to reach out. We're here to help!

What if my return is late?